5 Replies Latest reply on Nov 25, 2014 4:21 PM by mgu1123

    Unlock phones

    maitapjesena

      HI. would you know if i can unlock my globe locked phone in any globe center?

        • Re: Unlock phones
          zyper95

          If your phone is not an iPhone, Globe will not unlock it for you.

          • Re: Unlock phones
            mgu1123

            I had the same request to have my Galaxy S3 which was already out of contract unlocked. I called 211 and the CSR acknowledged my request, raised a ticket and confirmed the IMEI# and told to wait a maximum of 5 days.... then when I called back to inquire the ticket was already closed and the new CSR told me that the request was invalid and told me Globe can only unlock iPhones... why is that? Apple lang kaya nila paunlock? In other countries telcos can unlock their subs phones out of contract why can't Globe? and bakit iPhone lang?

              • Re: Unlock phones
                ChitoReyes

                Simply put, there were issues with Samsung.

                 

                What surprises me though is that Globe stopped unlocking Samsungs toward the end of July this year and you were not advised on it when you requested it to be done.

                  • Re: Unlock phones
                    mgu1123

                    I was not aware that Globe has issues with Samsung..

                     

                    Well I guess the first CSR I talked to did not have a clue either, that's Globe customer service for you . Will just look for other means to unlock my phone.