Same bad experience here. I wasted too much time calling their hotline and got different answers. Also today I received multiple Globe iPhone Updates through sms saying my unit will be delivered first SMS, Nov25, then three SMS, Nov26, the last two SMS states Nov27. Ano ba talaga? They couldn't even give direct info. I even called Air21 dito sa area namen kasi one csr told me nasa Air21 na since Nov13 ang unit ko pero wala naman daw. Yung ibang csr ang sabi naman follow ko daw yung update na nareceive ko. Hay ewan, this is very frustrating. The csr's couldn't help.