Hi! Have you tried basic troubleshooting?
1. Checking your APN setting
2. Turning on Mobile Data/Cellular Data
3. Restarting your phone
4. Inserting your SIM to another phone
Have you asked when will the change take effect? Coz change request should be made 5 days before cut off date - usually 17th, to take effect on the next billing period - 18th.
You may want to call 211 again and have them check.
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Assuming that your mobile data is switched on already and your APN setting are correct, you may want to switch your device off and then turn on again so it could reset with the system.