I received the following "Important Advisory" together with my "Paper" Bill...
While I may agree with the advantages that "paperless billing" could give, it fails to address the very purpose of why a Statement of Account is being sent and why it is IMPORTANT that there is PROOF OF RECEIPT" which Globe's paperless billing fails to address.
The advisory likewise states that "Soon there will be a FEE for every paper bill delivery" which goes AGAINST the usual practice of providing the customer the right to be informed OFFICIALLY of how he is being charged for his usage.
A Statement of Account is "A document, issued by a supplier to its customer, listing transactions over a given period, normally monthly. It will include details of invoices, payments received and any credits approved with a resultant balance payable by the customer."
It is VERY IMPORTANT and ESSENTIAL that such document is PROPERLY SERVED by the supplier or in this case, Globe Telecom to its rightful customer.
In PAPER BILLING and as a matter of practice, such document is delivered by the courier service and is DULY RECEIVED (signature as proof of receipt) by the recipient or his representative.
In PAPERLESS BILLING, such "proof of receipt" is NOT DONE as the sender (Globe) ASSUMES that the customer has received such AS SOON AS GLOBE SENDS IT.
Where is the fairness here if we are to be charged in the future?
Isn't the paper billing incorporated in the cost of our subscription?
Is Globe looking for every possible means to charge the customer and putting profit above service despite having a 385% (Php 6.5B) increase in NET INCOME in the first half of 2014 (Globe's claim in the PSE Globe Telecom says net income up 385% to P6.8B in first half | Economy | GMA News Online) taking into consideration that they had a massive "system enhancement" during this time? (WOW!!!)
Is Globe throwing the responsibility of informing us to the customer who now would have to access and take an extra step to be able to retrieve such Statements in case the subscriber does not receive his Statement because of Globe's fault? It would now be harder to prove that Globe is at fault since they can always claim that such document was sent via email (without the customer actually receiving it) unlike via COURIER where there is Proof of Receipt.
Let me remind Globe of what is stated in the Terms and Conditions regarding Billing Statements...
ARTICLE 5 BILLING AND PAYMENTS
5.1.1 We will regularly send your bill to your preferred billing address and/or to you email address as indicated on your application or to your nominated email address if you enrolled in Paperless Billing.
Does that mean that if we did not enroll in paperless billing then we will already be charged?
Don't you think that this runs against the very spirit of the terms and conditions UNLESS Globe would again invoke that "terms and conditions may change without prior notice" in which case any Agreement with Globe would come out onerous and only beneficial to Globe?
As a subscriber for 20 years having several accounts with the network and being on the phone with Globe at least once a week for issues concerning my accounts (and the reason why I could share my experiences here), I say that this is quite unfair and I sincerely hope that Globe would review this policy of theirs.