Sorry to know this. Has this been resolved? For proper handling, I suggest you to raise this to our Twitter Specialists at http://www.twitter.com/talk2GLOBE or any of our support channels listed at http://www.globe.com.ph/contactus and they'll be more than happy to assist you with your account-specific concern.
Ask ko lang may offer yung company nyo sa amin yung plan kaso di ko gusto yung unit. pwedi po bang i change ang unit?