Hi there! Read the sticker at the back of your modem. You will find the default username and password for the GUI of the modem.
After that, read the manual that came with your modem on how to change the wifi name and password.
Note that GUI password and username are different from wifi name and password.
If you cannot troubleshoot it, call 211 from a Globe mobile and they can instruct you further on what to do.
Please bear in mind that when resetting your modem, make sure you know what your doing. Resetting the modem will refresh the settings of your modem back to default. Some personal changes will be deleted. Resetting the modem is different from turning it off. Turning off your modem refreshes your internet connection.
For modem troubleshooting: http://tattoo.globe.com.ph/modem-installation-guide
Hello po, if first time mo na reset yung modem at hindi ka na maka connect you need to call the tattoo hotline para maconfigure nila yung username at pw for your tattoo account, from there tuturuan ka nila sa steps in case mangyari ulit ito.