Upgrade your system and don't commit to the customer for dates, time, hours etc. SLA for escalated concerns should be below 24 hrs, not 24 hrs - 48 hrs, walang forever sa patience ng customers Globe. #concerncustomer
I feel you, I had that kind of situation before. The only answer to my concern was I proceeded at the Globe Head Office to file my complaint. I give the benefit of the doubt for hotline customer service agents that they have already done their part, the one in question is the receiving end of the complaint which is Globe Escalation Dept already.