1 Reply Latest reply on Dec 5, 2014 9:20 PM by zyper95

    How to make globe escalation process more effective and faster?

    jieychay

      Upgrade your system and don't commit to the customer for dates, time, hours etc. SLA for escalated concerns should be below 24 hrs, not 24 hrs - 48 hrs, walang forever sa patience ng customers Globe. #concerncustomer