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Please call 211 or 02-7301300. Have the account specialist check your account, have it "searched by name" and if there is a match, please ask for the reference number (case number) for your future follow up. Also, if there exists a case number, have the agents "review" the case number.
Since you said you applied ONLINE, calling the hotline sales 02-7301010 will be NO HELP since they only assist hotline applicants. So please call the numbers above instead.
Online applications might really take a long time to process due to factors like employment verification, contact references, etc. If one of these could not be verified, this could hamper the fast processing of the application.
Thanks a lot! :)