1 Reply Latest reply on Dec 9, 2014 10:34 AM by janperzone

    Globe's Public Advisories for Typhoon Ruby (Hagupit) #StaySafePH

    Paulo D

      Globe offers Libreng Tawag and Charging in Tacloban City

      December 10, 2014

      Libreng Tawag - Tacloban City.PNG

      Residents of Barangay 93 Bagacay in Tacloban, Leyte are provided with Libreng Tawag and Charging services from Globe Telecom for three days to give them the opportunity to get in touch with their families and friends after Typhoon Ruby hit the province over the weekend. Libreng Tawag and Charging service is also conducted in Guiuan Plaza, Guiuan, Samar. Other areas with Libreng Tawag are Matnog Pier in Matnog, Sorsogon and Cataingan Municipal Gymnasium in Cataingan, Masbate. For Libreng Charging, the areas are Jiovanni Store, Brgy. 85, Nueva St., San Jose, Tacloban, Leyte; (V&G) Cybon Store, Brgy. 96 Calanipawan Road, Tacloban; Benloi Grocery, Brgy. 94 Lower Nula-tula, Tacloban, Leyte; and Palo Public Market, Brgy. Cavite East, Palo, Leyte.

      Globe Telecom restores mobile coverage in Borongan, Eastern Samar.

      December 9, 2014


      Globe Telecom restored mobile coverage in Borongan, Eastern Samar at round 3:30 pm Tuesday and immediately triggered mobile traffic. This follows intensified efforts of the telecommunications provider's network operations team to fire up a base station controller located in Gigoso in Giporlos, Eastern Samar. More sites are expected to become operational with the restoration of the base controller in Gigoso, Globe Telecom said. Globe said it is now approaching completion of its restoration efforts in Visayas, which bore the brunt of Typhoon Ruby.


      Globe approaches full restoration of typhoon-affected sites in Visayas.

      December 9, 2014

      Globe mobile coverage in many areas in the Visayas region has already been restored following intensified efforts of the telecommunication provider’s network operations team to fire up cell sites adversely affected by Typhoon Ruby.


      “We are now approaching full restoration of cell sites impacted by Typhoon Ruby and in fact, we may restore a good number of our sites in Eastern Samar within the day,” Globe Senior Vice President for Corporate Communications YolyCrisanto said.


      In Eastern Visayas, mobile coverage has been restored in the towns of Guiuan, Hernani, Julita and Salcedo in Eastern Samar;  Abuyog, Albuera, Barugo, Capoocan, Carigara, Isabel, Kananga, La Paz, Mahaplag, Matag-ob, Padre Burgos, Palo, Palompon, Saint Bernard, Tabontabon, Tanauan, Leyte  and Ormoc and Tacloban Cities in Leyte, Crisanto said.


      Globe also has restored mobile coverage in the towns of Allen, Catarman, Las Navas, Mondragon, Catubig, Palapag, Pambujan, San Roque, and San Isidro in Northern Samar;  the towns of Anahawan, Hinunangan, Hinundayan, Macrohon, San Ricardo, Silago, Sogod, Tomas Oppus and Maasin City in Southern Leyte; Calbayog City, Pansanghan, Tagapul-an in Western Samar; and Culaba in Biliran.


      In Cebu, Globe already achieved full restoration of telecommunication services Daanbantayan, Danao City, Lapu-Lapu City, Madrilejos, Medellin, Pilar, Poro, Bogo City, San Franscisco, Consolacion and Tabogon. Globe also has restored all sites in Pontevedra, President Roxas, Sapian, Altavas, Ivisan, Mabusao, Roxas City in Capiz; Monreal, San Fernando, San Jacinto in Masbate, Bachawan, Espana, San Agustin, Santa Maria, Cambalo, Cajidiocan Marigondon, Azarga, Cambijang, Bagacay, Magdiwang, Sablayan, Tobigon, Hinagungan in Romblon; Buruanga, New Washington and Kalibo in Aklan.


      Globe suffered no major outages in Southern Luzon and maintained most of the service disruptions in Visayas were due to power outages and transmission issues due to misalignment of antennas.

      Globe extends "Libreng Tawag" to serve Typhoon Ruby-affected families

      December 9, 2014

      Telco's free calling service connects overseas Filipinos back home


      Globe Telecom announced that it will be extending its “Libreng Tawag” service abroad, which has helped overseas Filipinos connect with family and friends back in the Philippines as Typhoon Ruby (international codename “Hagupit”) barreled its way through the country.

      With the free calling service well-received by Filipinos overseas, Globe will continue the “Libreng Tawag” program in the said countries and territories until 11:59 PM EST on December 9 or about 12:59 PM on December 10 in the Philippines.

      “Globe is bringing its ‘Libreng Tawag’ initiative to eight countries around the world with some of the biggest OFW and migrant populations, knowing how important it is during these trying times for families separated by geography to communicate with each other and send messages of encouragement. We are pleased to extend this service overseas for one more day as our way of being united with our countrymen who may be affected by Typhoon Ruby,” said Globe Senior Vice President for International Business Rizza Maniego-Eala.

      The "Libreng Tawag" of Globe was well-received overseas that, upon learning the severe weather disturbance will hit the Philippines, Filipinos trooped to various convergence points where the telco provided free calling stations. With this in mind, the telco will continue providing services for an extra day on the following locations:

      In Saudi Arabia, at the Philippine Consulate General in Jeddah, the downtown district in Balad as well as partner stores of Globe, including in Riyadh, will serve as locations for the calling stations.


      In Spain, Filipinos based there may avail of “Libreng Tawag” at four strategic points along Joaquín Costa Street in Barcelona. In Italy, the new Globe store in Rome, which opened last December 6, as well as its six month-old counterpart in Milan, will have calling stations for Pinoys in the Italian peninsula. Those in the United Kingdom will also be able to call home at no cost at Earl's Court in London.


      In Hong Kong, particularly in Central District, Filipinos can have the privilege to contact the Philippines for free, while OFWs in Singapore may avail of the service at the Lucky Plaza along Nathan Road.


      In Canada, Filipinos can get call cards for free in Winnipeg in Manitoba; Joyce-Collingwood in Vancouver; Calgary in Alberta; St. Catherine’s in Niagara; Montreal in Quebec; and in Eastern and Western Ontario. Pinoys based in the US can also have complimentary Globe call cards at Seafood City branches across the said country.



      Globe provides libreng tawag and charging services at Tacloban, Leyte

      December 8, 2014


      Globe Telecom has started offering Libreng Tawag and Charging services at Peerles Subd. entrance, Brgy. 93 Bagacay in Tacloban, Leyte from 4 pm to 7 pm of December 8.


      Likewise, Libreng Charging facilities are present in the following locations:

      • Jiovanni Store, Brgy. 85, Nueva St., San Jose, Tacloban City
      • (V&G) Cybon Store, Brgy. 96 Calanipawan Road, Tacloban City
      • Benloi Grocery, Brgy. 94 Lower Nula-tula, Tacloban City
      • Palo Public Market, Brgy. Cavite East, Palo


      The services will be made available from 8 am to 6 pm on December 9 and 10.


      Other areas affected by Typhoon Ruby to follow.

      Globe commences field restoration of sites in Eastern Samar

      December 8, 2014

      Globe Telecom said Monday the network operations team of the company is now working on the restoration of a base station controller located in Gigoso, Giporlos in the province of Eastern Samar. The company expects to begin firing up cell sites covered by the facility within the day.

      Globe Senior Vice President for Corporate Communications Yoly Crisanto said that the network operations suffered no catastrophic outages from Typhoon Ruby. Most service disruptions were due to outages of commercial power and misalignment of antennas following strong winds brought by the typhoon.

      Crisanto said that as soon as the Gigoso base station becomes operational, Globe expects to restore 34 cell sites located within Eastern Samar starting Monday. "Expect some cell sites to be fired up within 24-hours although the complete restoration of all the 34 sites may take up to 72-hours since some of sites remain inaccessible due to landslides, floods and debris caused by the typhoon," she said.

      The base station controller in Gigoso provides mobile coverage for the municipalities of Borongan, Can-avid, Dolores, Eduard, Gamay, Hernani, Canceledes, Sulat, Julian, Lapinig, Lloren, Luis, Mabuta, McArthur, Maydolong, Mapanas, Oras, Salcedo, San Policarpio, Sulat, Taft, Balangkayan and Giporlos, all in Eastern Samar.

      "We want to assure our customers that Globe is exerting all means possible to immediately restore telecommunication services in areas adversely affected by Typhoon Ruby ," Crisanto said.

      Globe has so far restored back to operations around 32% of cell sites affected by the typhoon.

      Globe offers Libreng Tawag from 8 countries to the Philippines

      December 8, 2014

      Phil Map Calling Station~2.jpg

      Leading telecommunications company Globe Telecom is offering Libreng Tawag services to the Philippines from eight countries in Asia, Europe, Middle East, and North America in support of overseas Filipino workers who may want to check on their families residing along the path of Typhoon Ruby.


      Gil Genio, Globe Chief Operating Officer for Business and International Markets, said that the countries identified are among those with the highest number of Filipino migrants and expatriates in the world.  They include Spain, UK, Saudi Arabia, Canada, Singapore, Hong Kong, USA, and Italy.


      “We realize how important it is for our kababayans abroad to get in touch with their families especially during calamities.  This is why we have set up free calling stations in these 8 countries where Globe is directly serving the Filipino communities there,” Genio said. 


      “In Italy, free calling services are available at the Globe Stores in Milan and Rome. For Spain, UK, Saudi Arabia, Canada, Singapore and Hong Kong, this public service started yesterday and is being offered through some of the accredited Globe retailers in those countries,” said Rizza Maniego-Eala, Globe Senior Vice President for International Business.


      “For the United States, Libreng Tawag in the west coast will be available in all branches of Seafood City through our partnership with them while Filipinos in the east coast will be served via web through the subscribed access service of Lunex, the Globe partner servicing the area,” Maniego-Eala added.


      Libreng Tawag will be available until 11:59pm EST on 08 December 2014.

      Globe Telecom initiates service restoration process, Actual field work to start as soon as weather permits

      December 7, 2014


      Globe Telecom said Sunday its network operations team has initiated service restoration process in areas affected by Typhoon Ruby. As of 2 pm, December 7, the process mainly involves assessment of the typhoon’s impact on network infrastructure as weather remains unfavorable for field personnel to do actual field work.


      Still, the company’s operations team in Visayas is ready to address network concerns brought by Typhoon Ruby, weather permitting, Senior Vice-President for Corporate Communications Yoly Crisanto said. “The safety of our employees is our main priority at any given time. Needless to say, the company is ready to execute service restoration as soon as weather permits. We’re hoping to undertake actual field work by tomorrow (Monday),” Crisanto said.


      The telecommunications provider said initial assessment indicates there are no major outages caused by Typhoon Ruby, which made landfall in Eastern Samar Saturday night. Service disruptions were due mostly to power outages and misalignment of antennas following strong winds brought by the typhoon, she said.


      As part of its preparation to cushion the impact of Typhoon Ruby, the mobile operator has prepositioned critical tools, spares and equipment to expedite recovery process. To minimize significant damage to network infrastructure, Globe also implemented a preemptive measures that include a temporary service interruption of mobile coverage in Eastern Samar. Full restoration may be completed within a 48-hour period after recovery efforts are initiated.


      As of 12 pm of December 7, service interruptions have been monitored in some areas in the provinces of Biliran, Eastern Samar, Northern Samar, Leyte, Southern Leyte and Western Samar.



      December 6, 2014


      Globe Telecom is implementing necessary preemptive measures to minimize significant damage to its network infrastructure and allow for immediate restoration of services, if needed, as Typhoon Hagupit moves closer to the country.


      Such preventive measures as approved by the National Telecommunications Commission (NTC) include a temporary service interruption of mobile coverage in Eastern Samar, which is the path of the typhoon. This means voice, SMS and data services will not be available to some customers in the area.


      The move will enable the company's network operations team in the region to physically secure some of its important network facilities in the province. This will prevent any significant damage to certain facilities and thus expedite the recovery process after the storm passes, Senior Vice President for Corporate Communications Yoly Crisanto said.


      Specifically, the shutdown involves a base station facility in Gigoso, Giporlos, Eastern Samar. This will affect mobile coverage in 34 sites covering the municipalities of Can-avid, Boronggan, Dolores, Eduard, Gamay, Hernani, Canceledes, Sulat, Julian, Lapinig, Lloren, Luis, Mabuta, McArthur, Maydolong, Mapanas, Oras, Salcedo, San Policarpio, Sulat, Taft, Balangkayan and Giporlos, all in Eastern Samar.


      "We think this preventive move will better serve our customers as this will hopefully lead to immediate restoration of critical telecommunication services in areas in the province that will be affected by the typhoon," Crisanto said, adding the mobile operator has secured the approval of the National Telecommunications Commission for such move. Assuming the typhoon hits Eastern Samar by Sunday, restoration of services will be initiated on Monday, weather permitting. Full restoration of services may be achieved within 2 days, she said.


      She said regional network operations teams are also currently being mobilized to address any network concern that may arise from the adverse impact of Typhoon Hagupit. Specifically, regional teams in Visayas, Greater Manila Area and South Luzon are undertaking disaster-preparedness measures while those in Mindanao and North Luzon are currently on standby.


      Based on weather forecast, the company conducted an assessment on the possible impact of the weather anomaly on its network infrastructure. On the basis of such assessment, the telecommunications provider is currently preparing spares, tools and equipment needed for recovery activities.


      Also, critical spares and equipment are being prepositioned to expedite recovery process, if and when, this is needed.Critical vendors, suppliers and subcontractors have been contacted to help augment field recovery as needed while satellite phones are also being made available, Crisanto said.



      Globe provides emergency communication facilities to municipalities as Typhoon Ruby approaches

      December 5, 2014


      In preparation for the expected onslaught of Typhoon Ruby, leading telecommunications facilities is providing critical municipalities with mobile phones and prepaid load which they can use to offer Libreng Tawag service to affected residents for at least a week.


      At the same time, Globe has portable generator sets on standby to be deployed to affected areas in case of power interruption. The said equipment may be used for Libreng Charging activities to ensure that there will be a way for the people to get in touch with their friends and loved ones even without electricity.


      "We want to be ready for any eventuality. We are empowering the local government units concerned to conduct Libreng Tawag service if the need arises. We are equipping them with emergency communication facilities so that they can do this while our security personnel are focused on ensuring that Globe employees and our systems are safe and intact," said Fernando Esguerra, Director, Globe Corporate Social Responsibility.


      Initial areas identified for Libreng Tawag include Sara and Concepcion, Iloilo; San Jose and Culasi, Antique; Roxas City and Pontevedra, Capiz; Kalibo and New Washington, Aklan; Cadiz and Sagay, Negros Occidental; Sibulan and Tanjay, Negros Oriental; Ormoc, Tacloban, and Maasin, Leyte; Borongan and Guiuan, Eastern Samar; and Bantayan, Bogo, and Danao, Cebu.


      The Libreng Tawag centers will be ready to serve customers in areas most likely to be hit by Typhoon Ruby within the critical 72 hours after landfall and will start operating even if mobile signal is not affected. If there is a service disruption, the centers will operate as soon as communication lines are restored.


      Globe is also doing the necessary coordination with various internal groups and local government units in the path of Typhoon Ruby for possible relief operations.



      December 4, 2014


      Globe Telecom advises its customers in Eastern Visayas to take necessary measures in preparation for Typhoon Hagupit, which entered the Philippine area of responsibility today. The typhoon is expected to hit some of the areas devastated by Typhoon Yolanda about a year ago.


      The telecommunications provider urges its customers to charge their cellphones and other mobile devices, in case the weather anomaly causes extended commercial power failure. The company suggests customers may also opt to buy alternative source of energy such as power banks and rechargeable lamps with USBs.


      Here are some tips to conserve battery life of smartphones:

      1. Log off or turn off unnecessary mobile apps or at least disable push notifications for nonessential apps
      2. Turn off unnecessary radios such as GPS, bluetooth and Wi-Fi
      3. Switch off vibrate function and utilize ring tone instead
      4. Turn off sync function
      5. Dim LCD screens and shorten screen timeout
      6. Use phone only when necessary



      Customers in areas identified in the path of Typhoon Hagupit should also make sure their respective lists of contacts are in order. Contact lists should include emergency numbers such as the nearest hospital, police stations and barangay or community leaders.


      Globe Senior Vice-President for Corporate Communications Yoly Crisanto said, "We are now strengthening our disaster-preparedness program in terms of added facilities, supplies, infrastructure, and manpower support so we can immediately attend to network and service concerns that may arise due to the typhoon," she said.


      Globe regional teams are being mobilized to ensure they are well equipped to address network issues that could arise from the typhoon. Preparations include deployment of back-up supplies, power tools and infra materials, spares and back-up fuel. Crisanto added that the company's disaster-preparedness program also include employee-safety measures to be implemented in areas that will likely be affected.


      Crisanto said the company is coordinating closely with government authorities, specifically the National Disaster Risk Reduction & Management Council or NDRRMC to ensure its disaster-preparedness program is aligned with both the national and local government efforts.


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