2 Replies Latest reply on Dec 13, 2014 10:41 PM by zyper95

    Internet only plans changed?

    aceacer22

      Hello, may question lang po sa may LTE Internet only plan.. Nag avail kc ako nito last year around late nov. Ang plan noon is 999 for 3mbps. Then on the first few months ok sya hindi sya umaabot ng 3mbps pag umaga pero sa gabi narereach naman nya yon.. Minimum i get back then was 900kbps. From what i heard ito un minimum na speed nitong plan na to... tinaggap ko na yon khit medyo mabagal.. pero this past weeks sobrang bagal na tlga.. "pinakamabilis" na ung 500kbps pag day and pag night as in 2 am which dati 3mbps ngaun 1.5 mbps na ung max. Sinearch ko ngaun ung plan.. pagtingin ko ung 999 internet only plan ngaun is 1mbps na lng.. I'm wondering kung ung plan ko is automatic naging ganito na rin. Paki clear nmn po . Thanks in advance.. BTW kung papa terminate ko ba ito magkano termination fee? balak ko kasi paputol na lng sayng lng kasi sobrang bagal e

        • Re: Internet only plans changed?
          fervish

          Tawag po kau sa 211 para mareport nyo ung issue at mabigyan kau ng solution kung meron man. Tanungin mo rin kung pwede mo na sia pa permanent disconnect.

          • Re: Internet only plans changed?
            zyper95

            Tawag mo sa hotline to check kung may network problem sa area mo kaya bumagal yung subscribe speed mo. Tell them that you have avail the limited promo nung LTE Broadband which is the 3Mbps. Ngayon kasi binalik nila sa 1Mbps na lang yung LTE Broadband Internet only plan. As for the termination, pwede rin naman kung sa tingin hindi mareresolve yung issue sa connection mo. As for the fee, dapat wala kang babayaran since hindi mo rin naman nakukuha yung subscribe speed mo. Pag tumawag ka sa hotline, pa-verify mo kung meron ng DSL Broadband available sa area nyo para pwede ka magrequest na ilipat ka sa ganung plan.