5 Replies Latest reply on Dec 15, 2014 6:42 AM by fervish

    Anti-bill shock Q

    kiel05

      Pag kumuha ako ng plan 999 tapos combo na go surf 999, ung anti bill shock ba eh 1500+(Bayad sa plan) 999 or 1500-999 (pv ng go surf) =501+ 999 (bayad sa plan)?

        • Re: Anti-bill shock Q
          Ely Vallez

          Hi kiel05, ganto yung anti-bill shock for Postpaid customers on GoSurf 999 and below: In case you use up your MB allocation, you are guaranteed that you will not pay more than P1,500 monthly. Kasi di bah after you breach your MB allocation, your internet connections will be charged P2 per MB na.

          • Re: Anti-bill shock Q
            fervish

            999+501 = 1500. That is your monthly bill. Please search the forum about gosurf. There are many discussions about it.

              • Re: Anti-bill shock Q
                kiel05

                kung halimbawa ung pla ko 1799, my gosurf ako na 999 tapos may tira pa ako na PV na 800. Dun ba ibabawas ung 501 kung sakali na sobrang lumampas ako sa 5gb or on top pa un dun sa bill na 1799?

                 

                Aware ka po ba sa offer na 5gb free kung mag migrate from unlisurf to gosurf?

                 

                Thanks!!

                  • Re: Anti-bill shock Q
                    Ely Vallez

                    Hi kiel, tama kung sakaling may remaining consumables o Peso value ka pa, dun kunin ung mga added charges  muna sa plan mo: Lagi ang rules sa pagcharge sa account eh Freebies > Consumable > Bago mag Top of the Bill. Magtatop of the bill lang yung kung nagamit mo na lahat ng consumables mo.

                     

                    Yung 5GB na sinasabi mo ito yung MB allocation para sa Gosurf 999, so ang nangyari sa plan mo from unlisurf or Supersurf 999 ka dati then nag change yung subscription mo to Gosurf 999, so that is why you have a 5GB allocation for data service.

                    • Re: Anti-bill shock Q
                      fervish

                      For plan 1799, it's  1799 + 501 = 2300. If you consumed less than your consumable, it will still be on top charging. Kaya kahit naconsume mo ung 800 mo, 1799 + 501 pa rin.