1 Reply Latest reply on Dec 15, 2014 10:31 PM by kiel05

    Delayed Postpaid Application Approval

    kiel05

      Its been 3 weeks since I applied for additional line for IP6+ 64GB Plan 999. Hanggang ngaun wala pa din update. Pending for approval pa din sya. Several follow up tickets/escalaltion  have been raised sa support team nila pero wala pa din. Sabi nung naka usap ko na supervisor sa sales hotline na si Chiel Cruz, nag resign daw ang mga tao dun sa support team after maka kuha ng 13th month kaya onti ang nag poprocess.  Nag pa loan na daw sila ng tao sa support team para tumulong... pero wala pa din! Wala na ata pag asa para umayos itong Globe na to. Naka dismaya.. nakaka frustrate. May sino po dito ang nakaranas na ng ganito? Ano ginawa nyo para mapabilis ang appliction? Intay na lang ba?

        • Re: Delayed Postpaid Application Approval
          fervish

          Hi? Sadly you have to endure the agony of waiting. As we can all see, globe is having unreasonable issues which we subscribers have to suffer. Since the start of the iPhone 6/6+ pre-orders nag umpisa na ang mga problema.

           

          Just hoping that globe will resolve those issues the soonest possible time.

           

          The least you can do is to keep following  it up thru hotline. Since your unit is 6+ which has limited stock, expect longer time in waiting as stocks are being replenished. That's their reason of the delays.

           

          Just be patient as the other telco is having the limited stock issue.