Globe Stores doesn't have direct contact numbers. If you have a concern regarding with the store you can visit the store. Since you're request is handset pick up. If you recontracted through the Loyalty hotline you can ask for the details through (02)7301300, whilst if this was an application made through Hotline you can call (02)7301010 for Sales, free using a Globe Mobile or Globe Landline.
You have to personally appear before the store to check whatever your concern is. Usually, once the store receives your unit they will contact you thru sms or a call. If you have the time better visit the store.