5 Replies Latest reply on Dec 25, 2014 9:12 AM by iamling143

    NEED HELP PO!

    bangz.mico

      Pano po ba magregister dun sa bagong promong globe? Yung UNLICALLS TO GLOBE AND TM, UNLI  TEXT TO ALLNETWORK WITH50MB MOBILE SURFING GOOD FOR 7 DAYS. FOR ONLY 50PESOS. Nakalimutan ko kasi. Salamat :-)

          • Re: NEED HELP PO!
            bangz.mico

            Salamat po sa sagot kso di po sya gounli50. Good for 7days po yung hanap

            ko. Narecieve ko lang po ung promo info via globe  msg.

            On Dec 22, 2014 8:24 AM, "iamling143" <[email protected]>

            • Re: NEED HELP PO!
              renalynbenner

              Pwd poh magtanong..

               

              Nag register kasi ako ng GOSURF299 for 30days

              Kaso indi ko alam kung pano mag inquire ng balance.. 

              Kung ilang MB nah poh ang nagamit ko, at ilang MB ang natitira..

               

              Laptop poh ang gamit...  4G pocket wifi ....

               

              Thanks poh ...

               

              Need ko talaga help

                • Re: NEED HELP PO!
                  iamling143

                  Hi renalynbenner.

                   

                  For PREPAID customers:

                   

                   

                  Option 1: Check your remaining MB by texting GoSURF STATUS to 8888.

                   

                   

                  Option 2: Check your remaining MBs by downloading the My Data Manager app.

                   

                   

                  Step 1. Download the free My Data Manager app from the Google Play store or the Apple App store.

                   

                   

                  Step 2. Open the app and select "Settings".

                   

                   

                  Step 3. Select "Plans", then select "Mobile Data Plan"

                   

                   

                  Step 4. Under "Plan Type", choose "Pre-paid"

                   

                   

                  Step 5. Enter your subscription start date under "Starting Date"

                   

                   

                  Step 6. Toggle Unlimited Data OFF

                   

                   

                  Your GoSURF data used will be displayed under "Data Used". You can also set alarms or notifications by selecting "Alarms" (under Plans), then set the MB thresholds you want to be notified on.

                   

                   

                  Option 3: Check your remaining MBs through your phone settings.

                   

                   

                  For Android: Select "Settings", then select "Data Usage".

                   

                   

                  For iOS: Select "Settings" > "Cellular" > check your MB usage under "Cellular Data Usage"

                   

                   

                  For POSTPAID customers:

                   

                   

                  Option 1: Check your remaining MBs by downloading the My Data Manager app.

                   

                   

                  Step 1. Download the free My Data Manager app from the Google Play store or the Apple App store.

                   

                   

                  Step 2. Open the app and select "Settings".

                   

                   

                  Step 3. Select "Plans", then select "Mobile Data Plan"

                   

                   

                  Step 4. Under "Plan Type", choose "Recurring" for the GoSURF 30 day plans. Choose "Pre-Paid" for the GoSURF non-30 day plans.

                   

                   

                  Step 5: Enter your subscription start date under "Starting Date"

                   

                   

                  Step 6. Toggle Unlimited Data OFF

                   

                   

                  Your GoSURF data used will be displayed under "Data Used". You can also set alarms or notifications by selecting "Alarms" (under Plans), then set the MB thresholds you want to be notified on.

                   

                   

                  Option 2: Check your remaining MBs through your phone settings.

                   

                   

                  For Android: Select "Settings", then select "Data Usage".

                   

                   

                  For iOS: Select "Settings" > "Cellular" > check your MB usage under "Cellular Data Usage"

                   

                  Reference: GoSURF | HELP AND SUPPORT

                  • Re: NEED HELP PO!
                    fervish
                    There are many ways to check your account balance:
                    1. By dialling *143#. Follow and select the appropriate choice.

                    2. Downloading the GServices app on Play Store for Android and App Store for iOS. Enroll your mobile number and verify it. Once verified you can view your account balance and the due date.

                    3. Calling 211 and following the voice prompt for checking account balance. Request for a copy to be sent to your email and maybe request for paperless billing too. For more info globe.com.ph/gogreen

                    4. Creating an account at accounts.globe.com.ph. Enroll your mobile number and verify it. Once verified, you can fully use the self-service options at the menu. 

                    Dashboard - An overview/summary of your account.

                    Plan Usage Meter - Tracker of your account balance, data usage, sms and call minutes tracker

                    Data Usage - data tracker for GoSurf

                    Bill Statement - PDF file of your account statements for the one year duration which you can easily view or download for your perusal. You can even print directly when you need a hard or printed copy.

                    Change my plan - an option to change your combos. Changes should be made 5 days after your cut off date and 5 days before cut off date. If your cut off is every 17th, you can change it on 25th-11th of the next month. The change will take effect on the next billing cycle that is on the 18th. 

                    Third Party Apps for Data Tracker
                    1. Onavo Count
                    2. My Data Manager

                    Both can be downloaded in App Store and Play Store.