11 Replies Latest reply on Dec 24, 2014 1:14 PM by RNav

    Is it true that getting bill rebates is no longer an option for reward upon recontracting?


      I just called to recontract and your customer service rep just told me that I can no longer avail of bill rebates upon recontracting. To my knowledge, there were 2 options upon recontracting. Either get a new handset or get bill rebates. Now your csr are now saying that the rebates are gone. I just want to confirm if this is true so that I know if I'm going to stick around with you.