jeanaljeansalas I know that it's important for us to stay connected with our loved ones this holiday season. But a few words of advice, please don't post your account details online. Kindly edit your initial post to hide your account information. This is for your protection.
Going back to your concern, here are somethings that you can try to resolve the issue. Make sure that all cables are connected properly. Check if the phone cables are connected to the phone box. That is the most common reason why people don't have dial tone and internet connection. If that doesn't work. I strongly suggest that you contact Globe's customer support via talk2GLOBE (@talk2GLOBE) | Twitter
If you've already contacted their specialist, you can follow-up with them as well.
I hope this helps.
Thank you for the reply we'll try it tomorrow ...