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35 Replies Latest reply on Dec 30, 2014 8:44 PM by bikoyzkiee

can't register via spotify129

bikoyzkiee Dec 26, 2014 10:59 PM

I registered for spotify129 however it won't allow me to register via existing promo. Can anyone please help me out?

Re: can't register via spotify129

RNav Dec 27, 2014 12:48 PM (in response to bikoyzkiee)

bikoyzkiee What is the error? The correct keywords sent to 8888 are:
SP 129 for Postpaid
SP129 for Prepaid
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- Re: can't register via spotify129
  
  bikoyzkiee Dec 27, 2014 12:59 PM (in response to RNav)
  
  I sent the correct keywords. Once they send me a verification code, it won't allow me to register and it only says I did not register in the proper promo either gosurf299 or above. (Attached hereto is the screenshot)
  
  Sent from my Samsung Galaxy smartphone.
  
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- Re: can't register via spotify129
  
  RNav Dec 27, 2014 12:59 PM (in response to RNav)
  
  bikoyzkiee Okay I just tried the keyword now for Postpaid and it did not work: "Sorry you have entered an invalid keyword." The promo should be available until the 31st. A little help, GlennO, Josh L, Paulo S?
  
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  - Re: can't register via spotify129
    
    bikoyzkiee Dec 27, 2014 1:04 PM (in response to RNav)
    
    Exactly, promo is up until the 31st. Tried my luck yesterday but it keeps on popping the same message. Tried to ask via talk2globe on twitter but all they do is just ask me the same questions :(. Btw it charged me 129 already. And I have a huge feeling that after the 31st I won't be able to register anymore so I appreciate the response.
    
    Sent from my Samsung Galaxy smartphone.
    
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    - Re: can't register via spotify129
      
      RNav Dec 27, 2014 1:10 PM (in response to bikoyzkiee)
      
      bikoyzkiee Oh no I could have been charged too. :(
      
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      - Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 1:14 PM (in response to RNav)
        
        Anyhow if anyone of the devs be kind enough to help me.
        
        Sent from my Samsung Galaxy smartphone.
        
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        Re: can't register via spotify129
        
        GlennO Dec 27, 2014 9:16 PM (in response to bikoyzkiee)
        
        bikoyzkiee Will you be able to post a screenshot of the response you received please? Kindly download the Globe Community app from Google Play Store to post the image, since attachments to the reply-to-email doesn't work
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 9:56 PM (in response to GlennO)
        
        Here it is.
        
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        Re: can't register via spotify129
        
        Ely Vallez Dec 27, 2014 10:05 PM (in response to bikoyzkiee)
        
        Hi may I ask you have a subscription of GoSurf on your line?, if not, so that is the reason why you cannot activate your spotify, you register a spotify promo, so for you to use the subscription you have to have a Gosurf or Powersurf, because
        Only customers on GoSurf or PowerSurf are eligible to register to Spotify Premium. If you are a customer without any data plan or a customer on SuperSurf, you must register or shift to GoSurf first before you can register to Spotify Premium.
        
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        Re: can't register via spotify129
        
        GlennO Dec 27, 2014 10:17 PM (in response to bikoyzkiee)
        
        Hi bikoyzkiee seems like you are already registered to Spotify Premium and no longer need to do the steps needed on the link provided. The link is for those who are subscribed to GoSurf and are availing of the free Spotify Premium. Since you registered to Spotify Premium on top of your GoSurf, I'd like to request if you can validate your Spotify app if you can already use the Premium features.
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 10:19 PM (in response to GlennO)
        
        No wait I'm registered via gosurf99 not gosurf299.
        
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        Re: can't register via spotify129
        
        GlennO Dec 27, 2014 10:21 PM (in response to bikoyzkiee)
        
        bikoyzkiee As mentioned, kindly try your Spotify app if you can now use Premium features.
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 10:23 PM (in response to GlennO)
        
        Still not on premium :(
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 10:24 PM (in response to bikoyzkiee)
        
        Oh wait let me turn on my mobile first
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 10:26 PM (in response to GlennO)
        
        Still not yet ob premium
        
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        Re: can't register via spotify129
        
        GlennO Dec 27, 2014 10:41 PM (in response to bikoyzkiee)
        
        bikoyzkiee Are you able to download music already?
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 27, 2014 10:44 PM (in response to GlennO)
        
        Nope. :/
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 28, 2014 9:20 AM (in response to GlennO)
        
        Help :(
        
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        Re: can't register via spotify129
        
        RNav Dec 28, 2014 5:58 PM (in response to GlennO)
        
        GlennO Texting the Postpaid syntax SP 129 to 8888 didn't work for me. So curiously I tried the Prepaid syntax SP129 and I received a confirmation and a link to http://spotify.globe.com.ph:
        
        You're now registered to Spotify Premium valid for 30 days. You must click on this link to complete the activation process: http://spotify.globe.com.ph. Streaming using mobile internet will be chargeable default rates if not registered to a mobile internet promo. Service autorenews monthly. To check status, text SP STATUS. To stop, text SP STOP. Send to 8888. Per DTI-FTEB SPD Permit No. 7935. Series of 2014. Valid till Dec. 31, 2014.
        
        I clicked the link but the page only shows the following error even when refreshing:
        
        Oops, something went wrong. Please try again later.
        
        I texted SP STATUS to 8888 and the reply was:
        
        You are registered to Spotify Premium until 01/01/1970 8:00 AM. To opt out, text SP STOP to 8888.
        
        Just waiting for the link http://spotify.globe.com.ph to work so I can finally activate the service.
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 28, 2014 5:55 PM (in response to RNav)
        
        Yep same thing as mine. :/ please helpp. :(
        
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        Re: can't register via spotify129
        
        GlennO Dec 29, 2014 4:04 PM (in response to RNav)
        
        Hello RNav, the site is back up
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 29, 2014 4:15 PM (in response to GlennO)
        
        Mine is still not allowing me to register
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 29, 2014 4:27 PM (in response to GlennO)
        
        This is really frustrating.
        
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        Re: can't register via spotify129
        
        bikoyzkiee Dec 29, 2014 4:31 PM (in response to GlennO)
        
        So can anyone please help me out here???????????????
        
        So
        
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Re: can't register via spotify129

RNav Dec 29, 2014 4:17 PM (in response to bikoyzkiee)

Mine's activated now.

Used this link: http://spotify.globe.com.ph/home/activate/manual/1
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- Re: can't register via spotify129
  
  bikoyzkiee Dec 29, 2014 4:23 PM (in response to RNav)
  
  Still mine's
  
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  - Re: can't register via spotify129
    
    GlennO Dec 29, 2014 4:31 PM (in response to bikoyzkiee)
    
    bikoyzkiee Are you postpaid or prepaid? Is the number posted on your Globe Community profile the number you used to register to Spotify Premium?
    
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    - Re: can't register via spotify129
      
      bikoyzkiee Dec 29, 2014 4:32 PM (in response to GlennO)
      
      Prepaid. Yep. That's the number
      
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Re: can't register via spotify129

RNav Dec 29, 2014 4:32 PM (in response to bikoyzkiee)

GlennO Thanks for the update. Activated mine already. Regarding bikoyzkiee's concern, he subscribed to GoSURF99 (which comes with Spotify Basic) and subscribed to SP129 after (to have Spotify Premium). The question is can the two subscriptions co-exist?
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- Re: can't register via spotify129
  
  bikoyzkiee Dec 29, 2014 4:36 PM (in response to RNav)
  
  I think so. Judging by the first picture I think the two can coexist. If not then globe could've denied my spotify129 subscription but then it did so I guess it can coexist.
  
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- Re: can't register via spotify129
  
  GlennO Dec 29, 2014 4:38 PM (in response to RNav)
  
  RNav Yes, that's also what I'm asking the support team to check. bikoyzkiee
  
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  - Re: can't register via spotify129
    
    bikoyzkiee Dec 29, 2014 4:44 PM (in response to GlennO)
    
    I think it would be unconscionable if globe would not allow the premium access because of an already existing subscription for gosurf without denying the subscription of the spotify129. If so, then it's time for me to try smart. I've put alot of patience with globe from postpaid (charging random internet payments of an unused out-of-contract phone), now this. It's too much.
    
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  - Re: can't register via spotify129
    
    bikoyzkiee Dec 29, 2014 4:49 PM (in response to GlennO)
    
    But I appreciate the response. Please do update me regarding the matter. Thanks!
    
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  - Re: can't register via spotify129
    
    bikoyzkiee Dec 30, 2014 8:38 PM (in response to GlennO)
    
    Unfortunately my inquiry/request left unheeded. This is just disappointing.
    
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  - Re: can't register via spotify129
    
    bikoyzkiee Dec 30, 2014 8:44 PM (in response to GlennO)
    
    Anyhow I doubt you have solutions for me. As usual with globe, just charge it to experience. 129 php may not be that much but that does not excuse Globe for its deceptive advertisements.
    
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