Hi anne107, you can call to the hotline Contact Us or other channel, message at www.twitter.com/talk2globe for better assistance on the PUK code retrieval.
1. Three (3) consecutive erroneous entries of PIN will result to SIM BLOCK. By turning the phone off before the third entry will reset it to Zero. Thus, allowable number of erroneous entries is back to three (3).
2. Ten (10) consecutive erroneous entries of PUK code will result to SIM REJECT. Such is accumulative even when entries were made on separate occasions. Thus, even when phone was turned off, the numbers of erroneous entries are still registered.
3. For SIM reject cases, customer needs to have their SIM card replaced for FREE
if you'll going to replace your simcard you need to visit a nearest Globe store for assistance for that