I have tried turning off and on the modem, hard reset etc. tired calling Globe's customer service and they would let you do the same thing over and over again. It's a hassle for me, for us. Poor service.
I apologize for the inconvenience ma'am. What I can suggest is you contact the hotline and request for an on-site visit already.You may get in touch with our Twitter team at talk2GLOBE (@talk2GLOBE) | Twitter or you may also Contact Us via other channels to accommodate your request.