6 Replies Latest reply on Jan 28, 2015 10:57 PM by days24

    High ping on vicidial web dialler

    days24

      nagwowork at home po ako at last thursday 1/8/2014 nagkaroon ng 3 sec audio delay ang dialler ko ginawa ko na po lahat ng possible steps restart/system restore/full scan/safe mode/different pc/replace headset none worked but when i run a ping test at traceroute sa web dialler ko e2 po resulta

       

      C:\Users\jazzmine>ping 166.78.102.104

       

       

      Pinging 166.78.102.104 with 32 bytes of data:

      Reply from 166.78.102.104: bytes=32 time=1456ms TTL=50

      Reply from 166.78.102.104: bytes=32 time=1470ms TTL=50

      Reply from 166.78.102.104: bytes=32 time=1437ms TTL=50

      Reply from 166.78.102.104: bytes=32 time=1451ms TTL=50

       

       

      Ping statistics for 166.78.102.104:

          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Approximate round trip times in milli-seconds:

          Minimum = 1437ms, Maximum = 1470ms, Average = 1453ms

       

       

      C:\Users\jazzmine>tracert 166.78.102.104

       

       

      Tracing route to 166.78.102.104 over a maximum of 30 hops

       

       

        1    <1 ms    <1 ms     1 ms  192.168.254.254

        2    28 ms    27 ms    27 ms  10.188.44.219

        3    29 ms    27 ms    26 ms  10.188.45.158

        4    35 ms    28 ms    28 ms  112.198.191.1

        5    27 ms    28 ms    28 ms  120.28.10.106

        6    65 ms    62 ms    57 ms  120.28.4.222

        7    56 ms    78 ms    55 ms  ix-8-3-2-445.tcore2.SVW-Singapore.as6453.net [18

      0.87.15.9]

        8   268 ms   267 ms   270 ms  if-2-2.tcore1.SVW-Singapore.as6453.net [180.87.1

      2.1]

        9   281 ms   271 ms   276 ms  if-6-2.tcore2.TV2-Tokyo.as6453.net [180.87.12.11

      0]

      10   303 ms   293 ms     *     if-2-2.tcore1.TV2-Tokyo.as6453.net [180.87.180.1

      ]

      11   273 ms     *      272 ms  if-9-2.tcore2.PDI-Palo-Alto.as6453.net [180.87.1

      80.17]

      12   273 ms   273 ms   270 ms  if-11-3.tcore2.CT8-Chicago.as6453.net [66.198.14

      4.58]

      13   273 ms   273 ms   273 ms  64.86.79.38

      14  1462 ms  1454 ms  1460 ms  10.25.0.69

      15  1445 ms  1461 ms  1428 ms  czi1-tunnel4.ord1.rackspace.net [50.56.6.163]

      16  1447 ms  1451 ms  1497 ms  coreb-core5.ord1.rackspace.net [50.56.6.131]

      17   269 ms   269 ms   271 ms  aggr1501a-2-core5.ord1.rackspace.net [50.56.6.11

      7]

      18  1470 ms  1444 ms  1471 ms  166.78.102.104

       

       

      Trace complete.

       

       

      C:\Users\jazzmine>ping google.com

       

       

      Pinging google.com [173.194.127.37] with 32 bytes of data:

      Reply from 173.194.127.37: bytes=32 time=85ms TTL=54

      Reply from 173.194.127.37: bytes=32 time=84ms TTL=54

      Reply from 173.194.127.37: bytes=32 time=86ms TTL=54

      Reply from 173.194.127.37: bytes=32 time=85ms TTL=54

       

       

      Ping statistics for 173.194.127.37:

          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

      Approximate round trip times in milli-seconds:

          Minimum = 84ms, Maximum = 86ms, Average = 85ms

       

      other websites are working fine ung sa web dialler ko lang ang may issue nag ask ako sa friend ko na same ISP (GLOBE) na mag run ng ping test at traceroute sa vici web dialler same din ang resulta ng ping test which is way too high kaya nag cacause ng delay sa audio  i then asked my boss who is a PLDT subscriber wla namang problema sa calls. i verified with VICIDIAL no issues found on their end. makakatawag lang ako ng maayos after 3:00am (MNL time) ang shift ko ay 10:00pm - 6:00am (MNL) ang plan ko ay 3mbps broadband internet only. Help anyone?