Perform the following steps in your android device:
Step 1: Clear data and cache of the Google Play Store
In your device go the Settings, and then click "Application Manager". Then switch to the "All" tab and search for "Google Play Store". Tap the entry to open the app information. You now see several buttons. Tap the buttons.
- Force stop
- Clear cache
- Clear data
Step 2: Reset the app preferences
While still at the Application Manager, at the top right on the three-point icon select "Reset app preferences". Confirm the reset.
Step 3 : Uninstall updates of theGoogle Play Store
Navigate again to Settings --> Application Manager --> tab "All" -> Google Play Store
Then reboot the phone.
1. Remove your Google Account from phone.
2. Goto settings, open apps.
3. Navigate to All apps.
4. Clear the data for the below mentioned processes: Download Manager, Google Play Store, Google Services, and Framework.