My concerns are the following
1) are you sure that your handset is supposed to be for store pick-up or for delivery? (call recontracting rewards to validate if previous agent have it for store pick-up or for delivery)
2) Were you able to validate from Globe Store Tuguegarao if Kurt Meman is from their office?
3) Have you assigned someone to be your authorized representative?
if it's for store pick-up and Kurt Meman is from Globe Store Tuguegarao, then your handset should already be on the store..
if Kurt is not from Globe Store Tuguegarao, then file a complaint of why handset was released to unauthorized person.