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Re: Disconnection of Globe Postpaid Plan
It used to be VERY SIMPLE (and I have personally encountered this). Once all outstanding dues are settled then termination could be effected immediately.
Based on this thread Can i terminate my postpaid plan in any globe branches? however, the process may even take longer. It's becoming to be burdensome for subscribers like us.
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Re: Disconnection of Globe Postpaid Plan
I know. Before I have done this and within an hour my line has been terminated and now their response varies. One says within 24 hours and the other is saying within 3 to 5 working days. That is why I want to verify the information.
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Re: Disconnection of Globe Postpaid Plan
Termination of postpaid line should take only for within 24 hours. just call (02) 730-1300 for termination request. this is toll free using yong Globe Postpaid and they are open 8am-10pm
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Re: Disconnection of Globe Postpaid Plan
For the Permanent Disconnection concern,
Normally a couple of minutes right after you call Globe Hotline for Permanent Disconnection, They use within 24 hours reason is the request may not take effect as soon as you successfully request, also it allow us with the system that request may take effect not longer than after 24 hours monitoring, but within the 24 hours time clock from the time you requested for Permanent Disconnection.
Hope we help you out on this, mrscientist29
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Re: Disconnection of Globe Postpaid Plan
Thank you. It has been 24 hours already I better make some follow-ups. Thanks.
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Re: Disconnection of Globe Postpaid Plan
your most welcome,.mrscientist29 and please give us updates once its okey,.if its okey with you.
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Re: Disconnection of Globe Postpaid Plan
Still not okay. I have called the Customer Service again and said that my case has been escalated already. Now they want me again to wait for 24 hours again. I don't know if this is a delaying tactics from Globe.
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Re: Disconnection of Globe Postpaid Plan
For now I'm not sure if its a delaying tactics with the globe,.. probably I have missed with the particulars on your transaction with the Agent. Well then for the last, we have to hold on that next 24 hours update on the termination. mrscientist29
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Re: Disconnection of Globe Postpaid Plan
Yes I know. I will closely monitor this. Just for the record, I do not have unpaid dues with Globe and always pay on time. In fact I have 2 postpaid account with Globe. I just have to cut this one because I will not be needing it anymore. I will update again and wait for the next 24 hours.
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Re: Disconnection of Globe Postpaid Plan
Thanks mrscientist29 , i understand on your situation because i had experienced with terminating my wimax.
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Re: Disconnection of Globe Postpaid Plan
is this a personal account or a business account?
what hotline number did you call?
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Re: Disconnection of Globe Postpaid Plan
Gud pm ..ask ko lng how i terminate my globe postpaid if wala ako sa pinas gusto ko na kc ipa cut tnx
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Re: Disconnection of Globe Postpaid Plan
if you still have family member here in the Philippines you may authorize them by sending letter of authorization, your 1 valid ID and 1 valid ID of your representative. send the documents to [email protected] and have you representative call (02) 730-1300 after 24 hours of sending. or you may call (+63) 2 730-1300 from abroad to verbally authorize your family member to request for termination or you may request to have it terminate over the phone. IDD rates may apply if calling from abroad.
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Re: Disconnection of Globe Postpaid Plan
1 of 1 people found this helpfulPanu po ba i pa cut tong plan ko kc imbis na makatipid lalo napapagastos ang laki pa ng vat... any aswer please
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Re: Disconnection of Globe Postpaid Plan
itawag lang po sa (02) 730-1300 ... open po sila from 8am to 10pm daily
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