Hi everyone. Hope everyone's having a nice day before I give you a piece of my frustration (sorry!!)
I applied online (thru Globe website) last December 26, 2014 (Friday). I was speaking with Majo who used firstname.lastname@example.org email. She called me the next day and I told her the plan I wanted to apply for, she told me to send her the requirements thru email and I told her I will be able to send it Monday. I sent her the complete requirements when Monday came and she said she will be submitting the application and I should expect a call from the verifier after 2-3 business days. I waited until January 5 came...still no calls. So I opted to call Globe Customer Service myself to ask for a follow up. I was then told that the application was not submitted, I was speaking with an agent named Jed Domingo. He suggested that he process my application since there are no duplicate applications anyway. So even if I was disappointed, I said okay and he processed my application. January 7 came and I received a call from the verifier. She told me to expect a call from the Support Team within 2-3 days. So I waited...January 10, I called for a follow up and they told me that there's no status yet. January 15, I called again and they told me that the application has been transmitted to the support team already last January 14. So I thought "okay there's progress now".... I waited and after the long series of holidays, I didn't receive any calls. I called January 24 and they told me that it has been transmitted to the support team last January 23. Wow, kelan ba talaga natransmit??
After January 24 I've been calling them almost everyday and some agents have been even dropping my calls to add to my stress. Because of that, every time I call, I've been requesting for a supervisor because I know what the agents will tell me, the usual "DON'T WORRY MAAM IT'S ALREADY ON HIGH PRIORITY" when I know they can't really do anything about it but create a report that is most likely being queued and will take days before the support team sees it. I've spoken to several managers already namely: Dara, Tricia Lynn, Jessie, and Chiel (I spoke to her just now) but she still doesn't have any update for me.
Imagine the stress of having to expect a call everyday, waking up looking forward to a call, always keeping your phone beside you because you don't want to miss that most awaited call, putting your phone on the loudest so that even when you're sleeping you'll be able to get up and answer in case they finally call. I know I may seem overreacting but I hope you understand, it's frustrating and stressful and no one seems to actually help out whenever I call them.