The agent was just being professional based on the links if you ask me. He was just being truthful as to the requirements before you could shift to your desired modification.
Though I am against the issue of Carrier Grade NAT, please understand that the process in your conversation are company policies which are industry standard.
Hello, Fellow Wonderful Creatures!
I hate it when a message has been deleted. Is this how you treat your Fellow Wonderful Creatures?
We accept the things we think we deserve.
- The Perks of Being WILL