24 Replies Latest reply on Jun 16, 2016 11:01 AM by Agent 814

    No CSR to talk to on GCASH 2882

    hazelyncarizza

      I went to the Globe Service Center to inquire about a Gcash payment I made (bills payment) but was not received by the utility company. The CSR at the kiosk told me they don't handle Gcash inquiries so I should call 211. I called 211 (no option for Gcash so I just chose any that will give me a CSR to talk to). The CSR told me I should call 2882 however, THERE IS NO OPTION FOR MY CONCERN AS WELL AS THE OPTION TO TALK TO A CSR.

       

      What the heck is this?? Where's the P880 I have paid and got deducted on my Gcash account? I need to talk to a CSR right now to check this transaction.