4 Replies Latest reply on Aug 25, 2016 11:02 AM by msalire

    data plan charge per minute

    yumi1988

      i would like to ask if how do you charge data plan when i already consume my free data plan? is per minute or per MB?

        • Re: data plan charge per minute
          WILLfindways

          Hello, Fellow Wonderful Creatures!

           

           

          For Prepaid customers, your succeeding internet connections will be charged P5 for 15 minutes unless you register again to a mobile data promo.

           

          For Postpaid customers, your succeeding internet connections will be charged P2 per MB. Postpaid GoSURF comes with a no bill shock guarantee that ensures GoSURF customers on GoSURF999 and below that they will not pay more than P1,500 for data monthly. Customers on GoSURF 1799 and GoSURF2499 promo plans will not pay more than P3,000 for data monthly.

           

          GoSURF | HELP AND SUPPORT

           

          #WeDeserveFarBetter

           

          We accept the things we think we deserve.

          - The Perks of Being WILL

          • Re: data plan charge per minute
            msalire

            Hi winzter143 and arohbi,

             

            Good day! May we please ask if are you in roaming? Or does your devices' roaming feature was activated? If so, the charge for Data for roaming is much expensive compared to the local rates or usage. If not, you may need to contact the hotline using 211 for your mobile phone or +63 2.730.1000 for landline. It might be a glitch on the system.

             

            Cheers and Regards,

             

            Michael

            -Globe User Council Member