Go back to the globe store. They can help you with that.
You can also try using the landline and dial 02.7301000 if your mobile phone cannot access.
Have you tried to re-insert your sim to other phone?
And TM sim still not active?
If that so, you may try calling Tm hotline 808 using any: take note any TM number for free, ask for help and TM agents will humbly assist you on this. Ready on your sim serial they might ask that.
please call TM HL (808) for better assistance, open monday to sunday (8am to 8pm)