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Since your query is account related, it might be best if you call the hotline 211 from mobile or 02.7301000 form landline.
Right at your finger tips.. You may dial *143#
And follow the menu and select the title you want to request.
(Example: My account then Outstanding balance)
Also for future questions and checking with your bill online. Mas maganda mag register ka na sa www.globe.com.ph
Register mo number mo kasi dito sa site nila Pwede ka naag view Ng bill and payment details/O.Receipts and other request for modification. Easy na lang siya! Okey!! ☺️❤️