Hi! What Service Type are you using?
If you are using Wireless, then you have been pranked. There are no possible ways for LTE or Wimax to get Static I.P. However, you should coordinate this up with a supervisor and request to document it to be sent to the correct support department. After 24-48 hours of waiting, you should contact them again and request for a visitation. Then you may want to ask and get help on the technician visiting your house for the alignment of your Static I.P