6 Replies Latest reply on Mar 15, 2015 4:55 PM by WILLfindways

    Iphone 6plus recontracting

    izaluna

      Its been 3 months na lagi akong tumatawag ako sa hotline ng recontracting, wala pa din available na iphone6 plus 64gb. Matagal na nagend amg contract ko kaya hanggang ngayon, plan na lang un binabayaran ko. Is there other way para naman malaman kung kailan magkakaroon ng stock for iphone6plus? Un exact date kung kailan magkakaroon. Hindi un laging sinasabi sa hotline na "mam, next week po tawag ulit kayo" "mam, by end of month magkakaroon na po".

        • Re: Iphone 6plus recontracting
          zyper95

          Try visiting the nearest Globe Store within your location to check the availability and also if you can file your re-contracting with them.

          • Re: Iphone 6plus recontracting
            diesil

            If you were given the confirmation code pls. Write it down plus the name of the customer support you've talked to and if possible the date and hour of the day as this will be your proof that you were given the priority of having your phone on the date you were expecting it.

              • Re: Iphone 6plus recontracting
                zyper95

                Even if you have a confirmation code and date when to get the device it is still subject for availability. 

                  • Re: Iphone 6plus recontracting
                    diesil

                    From the word "confirmation" itself why do you need to say to me its still subject to availability? Its already confirm on that day. Besides Globe doesn't have just a store it has hundreds of store where stock of a certain phone or product are on hold. Try this if the iphone isnt available have a froend go down bu that store and ask if he or she could buy one, do this on the same day.

                     

                    Di.Silverio

                      • Re: Iphone 6plus recontracting
                        zyper95

                        Yes, a lot of subscribers who re-contract for the iPhone 6 and 6 plus still did not receive their units due to availability. This problem been going on since the past months. As for the stores who has stock unit, they only offer it for new subscribers and they do not process re-contracting specially for iPhone plan due to overwhelming demand. Even the other telcos has the same problem with their recontract.

                  • Re: Iphone 6plus recontracting
                    WILLfindways
                    Maybe you can request for a Manual Allocation or Ask the Recontracting Hotline to source out your choice of toyphone.
                    Give them a deadline or else * Some Text Missing *

                    Pass the Problem to them. It's their job to assist you.

                    #WeDeserveFarBetter