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Did you request the Creature to call the Support Group and provide you with an update regarding the delivery of your device in X Hours?
Did you mention during the call that you are not satisfied on how the recontracting department is handling your transaction?
Did you also demand the delivery of your handset in the next X Hours?
This is not the Complaints Department. But we can always assist you on how you can wonderfully raise your concerns.
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You will receive a text if your handset is ready for pick up