Better call the Hotline since there;s reference number, I think one of the reason maybe the delivery address you may call 211 or 027301300 using your globe mobile for FREE, , LOOK for any globe distributor nearest you perhaps you may also ask for the Globe store nearest you.
Ask them what mode of transit did they use! Perhaps country?
Call the Hotline and request for a call out from the Support Group.
Please ignore stupid creatures.