Waiting for weeks and calling globe almost everyday, hoping that they would finally fix the problem with my connection (5 Mbps subscription = 2.5 Mbps connection). I always get the words escalation, cabinet related, port problem, sorry for the inconvenience and yet problem remains unsolved. How long should I wait until my line would be fixed?
The truth is (and to be blunt about it) nobody knows and if ever someone does that information would not be divulged. What you can do though is take note of your complaint and Globe's reasoning (which seems that the cause is due to Globe's equipment) as a basis for asking for reversal of charges for the period affected.