1 Reply Latest reply on Apr 1, 2015 6:33 PM by ChitoReyes

    HELP!!! PAYMENT ARRANGEMENT

    chaleeen

      Hi! I would just like to know if Globe can create a payment arrangement to those who cannot pay their bills because of difficulties without disconnecting the plan? paulos globelive

        • Re: HELP!!! PAYMENT ARRANGEMENT
          ChitoReyes

          In normal circumstances suspension of the account or disconnections due to non-payment are computer generated once it reaches a certain parameter (like exceeding the credit limit).

           

          Some leeway may be given if escalated but would not be a guarantee that the line would again be disconnected once it reaches the given parameter once again.

           

          It would be less of a risk for Globe if your outstanding balance would not exceed the credit limit you have regardless of how much you have paid in part or in full.