Hi peterjude if the hotline can't provide you your bill details, you can go to a nearest Globe Store and ask for a copy.
If you subscribed to a paperless billing, it should arrive at your email usually a week after your cut off.
By the way, you can also register your account at MyAccount found at the Globe website and you can download a copy of your bills there. https://accounts.globe.com.ph/login?service=http%3A%2F%2Fwww.globe.com.ph%2Fc%2Fportal%2Flogin
You can also pay your bills there.