Call 7301300 and request to talk to a representative to activate your sim. You may be required to dictate to them the serial number of your sim (which you can find at the back of your sim).
We have the same problem. I also had mine the same date as yours and until now i still have no service on my phone. Is there any update on yours? They already sent another sim card but it still doesnt work. Its been 5 days already