4 Replies Latest reply on Apr 15, 2015 2:36 PM by nhojaul

    GCASH AMEX

    nobleza3

      tjofgcash

      Sorry, we cannot process your Gcash American Express Virtual Pay transaction right now, You have reached the P5,000 total purchase limit for new subscribers. To continue enjoying the service, please proceed to the nearest Gcash KYC outlet, inform the agent that you need to update your KYC profile, bla bla bla....... naka ilang ulit na akong pabalik balik sa outlets ninyo hindi na ma update/ KYC  kasi tapos na nga akong magpa KYC sa inyo, pero hindi ko pa rin magamit Gcash Amex ko! anu ba yan!!!!!!!! eto number ko na naka register sa Gcash 09065019571.

        • Re: GCASH AMEX
          TJ of GCash

          Hi nobleza3! Thanks for bringing this to our attention. I sincerely apologize for the inconvenience. Can you also additionally share the most recent store you visited for KYC processing and at what date? Will check this for you.

            • Re: GCASH AMEX
              nobleza3

              Hindi ko na matandaan exact date kng kelan ako ngpaKYC, pumunta ako sa Villarica Pawnshop in Binalbagan Negros Occidental, last Feb, sa Globe Store in Kabankalan City Negros Occidental last March, at bumisita dn ako sa Globe Store sa Bacolod city.

                • Re: GCASH AMEX
                  nhojaul

                  Hello nobleza3

                   

                  Okay na ba Gcash mo? You may go again in Globestore for KYC but you have to ask to unlink your number in your GCash account. Confirm it by SMS and once unlinked, ask them again to link your number to GCash account. Then confirm by SMS when you received the message to authorize the transaction. They may ask you for KYC procedure again, take a photo of you etc. I had this similar experience too, but it's okay now.

                   

                  Best regards.

                • Re: GCASH AMEX
                  nobleza3

                  so anu na...?