Sorry to know this. Have you tried basic troubleshooting? Kindly refer to this link Help | Globe Tattoo to learn more.
For proper handling, you may raise this to any of our support channels listed at Contact Us and they'll be more than happy to assist you with your account-specific concern.
Hello! Yung internet po sa bahay namin nagwawala wala. Yung 999 po. TPLink na modem nilagay.