2 Replies Latest reply on Apr 13, 2015 10:18 AM by Paulo D

    data usage connection problem

    astridzoe

      I have a problem connecting clash of clans using data usage.. It was started 2days ago,but my facebook account can be connected.. What should i do to fix this? Tnx

        • Re: data usage connection problem
          Jeian

          Please go try troubleshooting your handset first. Then, try putting the sim to another phone and check out. If the problem was still on the connection within the other phone. You may contact globe for them to create a report on their end.

           

          You may notice that they are doing nothing but don't worry. When they recieve about 3 or more reports in your area that were not under your name. They will do a cellsite inspection. However, if they detect no problem was found after several months. Seems to be your hardware or phone have incorrect settings.

          • Re: data usage connection problem
            Paulo D

            Hi astridzoe!

             

            Sorry to know this. Do you have screenshots of the error? Have you tried basic troubleshooting? You may refer to this link Troubleshooting | Help and Support to learn more.