@acabrera08 it means they did not released the unit due to the sim being unavailable? I think its possible to release the unit and the sim to follow or get it to other branch that has stock
Do you have a reference number with you? It's much easier to transact and follow up and get a unit once you have it though.
i think im going into that same scenario, been recontructing my lines and they said that i can get my unit on July 1, 2013. im excited when that day came, when i go to Globe Megamall they say that the unit is not yet there, they will text me if its available for pick up.
i've waited for 2 more days then i called the hotline then they said they will check my request. none change.
i've tweeted every agent on twitter including @talktoglobe, then deniseofglobe says that my unit can be picked up yesterday July 8,2013. i immediately go again to Globe mega, but unfortunately the unit is still not there.
i call again the hotline today and the agent say that he will process my request asap.
its been a week and until now there's no clear explanation on why that thing happens.
i may encounter the same problem when i need to request for LTE activation. sigggghhhhh