I suggest to have someone from your family contact the Globe hotline and request for an onsite visit to have it check. Since you are not around to assist once the onsite tech comes around, I recommend to have some who has some knowledge with regards to computers and connection so once the onsite visit is done they can test it.
Since you won't be able to call the hotline while abroad, here are some alternative contacts for Globe support. Once you have set for the onsite visit, just inform your family or who will be the point of contact once onsite tech calls.
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