1 Reply Latest reply on Apr 24, 2015 11:08 AM by RNav

    how to end spotify premium?


      globe notified me last february that my spotify premium trial will automatically renew if i do not unsubsribe from it. i do not want to subscribe to spotify premium so i sent spotify stop and spotify off to 8888 last february. globe replied with the following message "You've stopped Spotify Premium. Your service will not autorenew to the paid Spotify Premium service. Streaming music on Spotify will now be chargeable the default browsing rate unless registered to a mobile internet plan."

      however on my latest bill (april 2015), i was charged for using spotify premium. anyone knows how to unsubscribe from spotify premium or where i can raise this issue so that spotify charges will be erased?

      thank you.