The hotline for Globe and TM as follows:
For Globe dial 211 on your Globe mobile SIM (For Globe Postpaid and Prepaid subscribers only)
For TM dial 808 using your TM mobile SIM. (For TM subscribers only)
If you really want to talk to a Globe representative, an alternative is using a landline and dial 730-1000 or via chat support talk2globe or you can also send tweet at talk2GLOBE (@talk2GLOBE) | Twitter
Well yes, I've tried those hotlines and basically, Globe works for Globe-related concerns and TM for TM-related concerns only. I will try the Live chat though. Thank you.