Did you subscribe to the promo ernest? If yes, how? Is thru text or via hotline?
Maybe not all but most businesses do not process a refund for non usage.
Well you mentioned that you received a text confirmation regarding the promo, is that correct? Do you still have the message?
Im sure globe has its own reason as to why the refund cant be processed.
I got the same dilemma. I tried to register to a Postpaid Unlimited promo. After a few minutes I received an SMS stating that my request was processed. To my curiosity, I tried to check the status of the Unlimited promo, I got a message saying that I am NOT registered to any UNli Promo.
That is what I don't like about globe, subscribers are not properly informed.