Hi I want to ask how will Globe assist me in my dilema. Hopefully I posted this in the right section. ^_^
I'm on a plan 1799 monthly with a Samsung Galaxy S5 bundled with 5GB of internet monthly. I still have warranty.
I went swimming in a pool and brought the device as I have used it many times before under water.
- I checked the back cover and charger flap to make sure it's sealed.
- Took a dip in the water with the phone not more than 1 Meter from the surface and not longer than 3 mins.
After emerging the phone suddenly flickered and shutdown. Right then I knew water got in the device.
I got out the pool, removed the battery, dried the device and later at home buried it in rice for 2 days.
Device still turns on but the flickering screen from time to time returns and then when device overheats moist can be seen on the front and back camera. That's when I started to call Globe Customer Service and was given a certification to get the device repaird at the Samsung Service Center, I surrendered the device which still turns on the lady attending me saw that as well. However, Samsung Service Center called me after 7 days and advised that I would need to pay 21,000 pesos to replace and repair and damaged board and screen. I asked if they even tried to check the device, the man said they didn't open it yet due to parts that could go missing. I was frantic because they were qouting me this price without even checking the device itself first. I called Globe Customer Service and a complaint was filed in behalf of me by the consultant. It's been 5 days now but I'm still waiting patiently as I know this wont easily get resolved.
I hope there is way I could get the phone fixed or if not replaced without too much burden.
My points are:
-The Galaxy S5 is advertised as water resistant, at least it should have not been damaged by water that easily.
-Device is still in warranty.
-A check or repair should at least been done before qouting me the price which is close to buying brand new.
-For paying a premium plan, will Globe be able to provide me a alternative solution to this?
Hoping for your positive response.