Try to check your billing statement, at the back it should provide you the explanation and breakdown of monthly plan. Should you have any billing dispute,kindly contact the hotline via globe mobile dial 211 or via landline dial 730-1000 and file a report.
I applied for the PLAN 1299 3MBPS + HOOQ on (06/27/2015), and I just received my first billing today (07-10-2015). To my surprise, there is among the details for monthly recurring fee rental period for 07/06/2015 - 08/05/2015. In total, I am billed for June 06/27/2015 - 08/05/2015. Is this supposed to be an advanced payment type of plan?
Also, since I was entitled for a 1 month free MSF, isn't it supposed to be that my billing for the succeeding 3 months should be way very small, since I have already paid the upfront payment. That is, upfront payment (1,299) + 1 MSF free, that should be around 2.5K+ that would be amortized in 3 months.
Lastly, is there really an installment fee? I was told that installation fee was waived when I took the plan.
Hoping for any kind assistance. (Cebu City area.)
Yes... postpaid subscribers always pay 1 month in advance and many do not notice that. This is what I also mentioned in Eh di WOW! Globe record profits in 2014 (16th post)... To quote:
For Globe Postpaid subscribers.... Do you know that we always pay 1 month MSF in advance?
Whether we use the inclusions of the plan or not, it is already considered as advanced income for Globe.
If we do not avail or avail LESS, they earn more. because cost of services is less.
If we avail EXACTLY what our plan provides (which is rare), they earn based on integrated profit margins.
If we EXCEED our availment then they earn even more through additional integrated profit margins!
It is only when we terminate our plans where the advance payment is applied but even then, termination is on real time and it is VERY RARE that the subscriber would even bother to collect on the prorated excess of the advance payment which again translates to additional income.
The other network charges upon usage by the way and not in advance and one of the reasons why Globe would have an edge when reporting income to its investors.