10 Replies Latest reply on May 25, 2015 9:23 PM by notes

    Gcash no refund for $1 deduction for Amex, cant purchase items on steam and message saying I'm not yet KYCed


      Help me pls... I've been deducted 4 times for an amount of 45-46 pesos in my gcash for paypal transactions and they are still not refunded even as said here: "Take note that a $1.00 verification fee will be charged to your GCash American Express Virtual Pay account after enrollment. This charge will be reversed to your account within 48-72 hours" ~ via this link http://www.globe.com.ph/help/gcash/gaming/steam. I've been trying to purchase dlc and dota 2 items through steam and yet it loops back to the paypal credit card page. I can't purchase anthing. pls help me.. Also when I top up it always says that I haven't been KYC'ed and I've been going back to villarica for about 3 times now and yet they cant see the problem.. It's really frustrating. For a loyal globe user I expected so much more :(.