You don't have to do anything to get the speed that you are paying for. Only Globe will be the one to give a satisfactory service to their customer. The upto10Mbps is only the advertised speed but to check the reality to get that speed is a dream. For me the speed of 8.5 is not enough it could be 9 or 9.5.
Welcome to the real world. Globe is still using PPPoE. Therefore, there is an overhead that uses the bandwidth. Ang dapat gawin ni Globe ay increase downstream speed to accommodate the overhead.
Anyway, old topic na pala to. Hehe!