I filed an accidental claim May 13, 2015. its already JUNE 11, they still haven't got a decision, for heaven's sake! According to agents, turn around time is 5-10 days? FYI, my claim is 21-year-old already (working days only). Agent's answer on my EVERYDAY inquiry: "our relevant department is on it. we will email you as soon as we got the final decision." It is very tiring and frustrating, really. How inconvenient. How is your experience with gadget care? mine is a nightmare!